The Yin and Yang of Open Ecosystems

At this week's World Bank event on open technologies, the presentations of Microsoft, Sun and the ODF Alliance drew no blood, but did prompt an interesting dialogue on open source and other open technologies.




To begin, I held up this picture ...


and asked the audience what it was.

My answer: a heterogeneous ecosystem.

My point: all ecosystems are mixed -- your company, your agency, your household, your economy, your ICT ecosystem, and even the table of presenters at the World Bank event which included Microsoft, Sun and the ODF Alliance.

The enemy is neither open or closed technology. The enemy is lock-in. Lock-in to a vendor, format, distribution channel, device, service provider, procurement model, source of financing, licensing model or development methodology.

Technology policies and decisions should all be aimed at breaking lock-in. That is what fuels ...

• innovation in service delivery;


• transformation of your business;


• competition and new business opportunities; and


• the genius of collaboration.

Where do open technologies fit in? They are designed to break lock-in -- unlocking your services, business processes and data from the hardware and software infrastructure.

So, where to start? Procurement.

Re-visit your procurement rules and practices - how you buy technology. Whether you realize it or not, your procurement is likely limiting your choices and creating some form(s) of lock-in.

Remember -- in our globalized world, there is no such thing as standing still. You are either moving forward or falling behind.

Categories: ecosystem, opensource, WorldBank

Leveraging Open Source (or Open Anything)

Declaring a commitment to open source and other open technologies is the easy part. Finding ways to actually leverage open ICT is hard, as governments are discovering.

This lesson is learned and re-learned every day, as two articles I saw today illustrated. First, a new survey in India indicated that one major challenge to growth of open source was customers convinced of its value remain unsure how to leverage open source in their organizations. This problem is directly linked to low skill levels and experience in open ICT, few incentives to explore open source options, how staff performance is measured, and a failure of leadership by senior managers.

The second story came from the Land of Kiwis where the New Zealand Open Source Society complained about the non-tender of a government software procurement. The NZ story highlights 2 major obstacle to successfully leveraging open source: (1) There is often no vendor representing an open source option, while proprietary vendors deploy armies of sales and marketing personnel; and (2) Too often tender documents (RFPs and RFIs) specify a specific vendor or product, thus totally eliminating the possiblity of any open source options.

In New Zealand, a government agency issued a tender (designed by an outside consultant) for a service provider to implement a Microsoft-based online registration system. Not an online registration system. A Microsoft-based system. Nothing against Microsoft, but governments should focus on the services they want to deliver, not forever locking themselves into one company or technology.

Wait-and-see approaches to procurement will not maximize choices, competition or value for money. Nor will they produce in open source options.

Unfortunately, old habits die hard. Service-oriented, technology-neutral procurement goes against everything that procurement officers and CIOs know or have learned. Only clear direction (and rewards) from an organization's leadership can change this.

Categories: opensource, procurement, government

You Want Open ICT? Burn The Boats (or RFPs)

When it comes to technology policies, governments should heed the words of Hernan Cortez … “Burn the boats.” Or, more specifically, burn the RFPs.

Procurement is the real measure of a government’s approach to technology. How “open” a government is toward ICT is not measured by whether or not it buys open source software, but how it procures technology. It's not what you buy, but how you buy it that counts most.

As governments are discovering – most recently in Australia and UK-- tweaking existing procurement policies to encourage more bidding by open source companies will not create more choices, even when specific open source companies are pre-qualified.

Procurement band aids will not lead to increased competitive bidding, ICT choices and access to innovation. Your old procurement rules, evaluation criteria and standard RFPs will not work. They will not level the playing field. They will not break vendor lock-in.

Why? Because conventional government RFPs are structured for big, proprietary vendors. They evaluate bidding companies based on criteria inappropriate for open technologies.

For example, public agencies still focus more on purchasing products, while open source solutions are more about services and support. RFPs often under-value interoperability, and instead focus on system specs and large product suites. Criteria such as minimum annual revenues and established user base disadvantage small companies and tend to proliferate vendor lock-in.

And let’s be honest, too many RFPs are rigged, written in order to buy a specific solution from a specific company with whom the procurement officers have long-standing relationships. Their objective is not best value-for-money, competitive bidding or technology neutrality, but buying a specific system already pre-determined.

Government is Own Worst Enemy for Open ICT

Side note: Please take the poll over here!!! -------------->

At last week's GOSCON conference, Andy Stein, CIO for the City of Newport News, Virginia, hightlighted the fact that governments are often their own worst enemies when it comes to openizing their ICT ecosysems.

The traditional procurement system does not work when it comes to open source. Even worse, it prevents innovative public - private technology partnerships and even agency-to-agency collaboration. Policies on open standards, open source and open ICT that are not directly incorporated into procurement rules and practices are destined to fail.

These are points that I make in every conference at which I speak about open technologies. It is also emphasized in the Open ePolicy Group's Roadmap for Open ICT Ecosystems. Governments that want to "openize" their ICT ecosystems and drive innovation need to re-write their procurement rules.

This requires not only ending the practice of naming specific products, vendors and technologies in RFPs. The whole RFP process needs to be altered, or scrapped entirely. Criteria for selection of bids needs to change. Due diligance and contract management need to account for the fact that open source licenses, communities and companies work differently than proprietary vendors.

News Item of Note: Loss of Data by U.S. Agencies is Widespread.